Privacy and Data Protection Policy

Introduction to Our Commitment

At, we recognize the importance of privacy and are committed to protecting the personal data of our users in compliance with the General Data Protection Regulation (GDPR). This comprehensive privacy and data protection policy is designed to inform our users about how we collect, use, disclose, and safeguard their personal information. Through this policy, we aim to provide transparency and empower our users to make informed choices about their data. As part of our commitment to privacy, we regularly review and update our practices to ensure compliance with the latest regulations and to meet the high standards our users expect from us.

Scope and Consent

Our privacy and data protection policy applies to all users who access and its related services. By utilizing our website and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. We gather and process personal data in accordance with the GDPR, ensuring that we adhere to principles of lawfulness, fairness, and transparency. By providing us with your personal information, you consent to the processing of your data as stipulated in this policy. Should you disagree with any aspect of our policy, we advise you not to use our services.

Collection of Personal Data

We obtain personal information directly from our users when they use our website, register an account, sign up for our newsletter, or engage in communications with us. This information typically includes, but is not limited to, names, addresses, email addresses, and other details that allow us to provide our services effectively. Additionally, we may collect technical data such as IP addresses, browser types, and usage statistics to enhance our website's functionality. We emphasize that the collection of sensitive information is performed with utmost care and only when necessary to provide specified services.

Use of Collected Data

The information we collect from our users is primarily used to personalize and improve their experience on our website. It allows us to deliver relevant content, respond to inquiries, process transactions, and fulfill our contractual obligations. We may also use this information for internal analytical purposes, such as evaluating website performance and user behavior. We strive to ensure that the data we collect is not used in any manner inconsistent with this policy or the preferences expressed by our users.

Data Sharing and Disclosure

We do not sell or rent personal data to third parties. However, there may be instances where we share information with our partners, service providers, or legal authorities. Such sharing occurs within the strict confines of the law and with the explicit purpose of delivering our services, complying with legal requirements, or protecting our rights and interests. When we share data with third parties, we take steps to ensure that they also comply with GDPR and treat the information with the same level of care as we do.

Data Security and Retention

The security of your personal data is a top priority at We employ robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We retain personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in our policy, or to comply with legal obligations. Once the retention period concludes, we securely delete or anonymize the data to ensure your privacy is maintained.

Your Rights Under GDPR

Under the GDPR, you possess rights regarding the control and management of your personal data. These rights include access to your data, rectification of inaccuracies, erasure of data, restriction of processing, data portability, and the right to object to certain types of processing. Furthermore, you have the right to withdraw your consent at any time. We are committed to facilitating your rights with respect and promptness. To exercise your rights, you may contact us at [email protected].

Contact Information

For any concerns or inquiries regarding our privacy and data protection practices, please reach out to our Data Protection Officer.

  • Owner: Maxwell Gideon
  • Postal Address: Melbourne Zoo, Elliott Avenue, Parkville VIC 3052, Australia
  • Email: [email protected]

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